Terms and Conditions
- All warranties begin from the date the product is purchased.
- Defective items must be reported and returned to us within the warranty period (and in the original packaging, if possible).
- You must tell us what the defect is provided with pictures and videos.
- Original shipping costs and import duties/taxes are non-refundable.
- Frunsi does not warrant against normal wear and tear, nor damage caused by accident or abuse.
- Frunsi assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product.
- Warranty covers any manufacturing defects in the device reported within 1 year of the purchase.
- The warranty on Chargers , USB cable or other accessories is for first 90 days.
- We will pay for return shipping if the defect occurs within the first 30 days of purchase.
- We also accept returns and provide full refund for any defect occurred within 30 days of the purchase.
- After first 30 days and till 1 year of the purchase, buyer is responsible to pay all shipping costs to send the item in for repair.
Time to Repair:
- The estimated time to repair and send the unit back is between 3 to 6 weeks.
- As we try our best to provide a quick turnaround time on the repair, 80% of all repairs are completed within 3 weeks.
- Only 20% of the devices need more than 3 weeks turnaround as they are sent to the factory to fix some critical issues.
Personal Information Protection:
- Please remove all your personal information before sending the unit for repair.
- We may wipe out all data on the device before it goes into the repair department to protect your privacy.
- The manufacturer may send a replacement unit instead of repairing the defective one at his own discretion.
- factory to fix some critical issues.
- For any other urgent issue with the products, please contact us via email@example.com. We will try our best to get back to you within 8 hours.