Warranty

Important Information:

• All warranties begin from the date the product is purchased.
• Defective items must be reported and returned to us within the warranty period (and in the original packaging, if possible).
• You must tell us what the defect is provided with pictures and videos.
• Original shipping costs and import duties/taxes are non-refundable.
• Frunsi does not warrant against normal wear and tear, nor damage caused by accident or abuse.
• Frunsi assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product.

Defects:

• Warranty covers any manufacturing defects in the device reported within 1 year of the purchase.
• The warranty on Chargers , USB cable or other accessories is for first 90 days.

Shipping Cost:

• We will pay for return shipping if the defect occurs within the first 30 days of purchase.
• We also accept returns and provide full refund for any defect occurred within 30 days of the purchase.
• After first 30 days and till 1 year of the purchase, buyer is responsible to pay all shipping costs to send the item in for repair.

Time to Repair:

• The estimated time to repair and send the unit back is between 3 to 6 weeks.
• As we try our best to provide a quick turnaround time on the repair, 80% of all repairs are completed within 3 weeks.
• Only 20% of the devices need more than 3 weeks turnaround as they are sent to the factory to fix some critical issues.

Personal Information Protection:

• Please remove all your personal information before sending the unit for repair.
• We may wipe out all data on the device before it goes into the repair department to protect your privacy.
• The manufacturer may send a replacement unit instead of repairing the defective one at his own discretion.

• factory to fix some critical issues.

Technical Support

• For any other urgent issue with the products, please contact us via service@frunsi.com. We will try our best to get back to you within 8 hours.